Base pay range $15.00/hr - $20.00/hr Specific Responsibilities Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP’s Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer’s discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02 or ServiceNow Seniority level Entry level Employment type Full-time Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr
...-notice/ POSITION SUMMARY: This role requires an experienced Title Curative Specialist relying on their understanding of title underwriting... ...life insurance. ~ Flexible spending accounts. ~401K with company match. ~ Paid time off and company-paid holidays. ~ Wellness...
...Chief Learning Officer & Senior Vice President, Medical Education About the Company Esteemed medical organization providing internal medicine & related healthcare services Industry Non-Profit Organization Management Type Non Profit Founded 1915...
...Work side by side with Team Members to maintain smooth operations. \n Foster a positive and engaging store culture by embodying Sheetz Performance Standards. \n Deliver outstanding customer service with a total customer-focused approach. \n Ensure a safe and compliant...
...more ~ Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life... ...to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran....
...solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (...