We are seeking an IT Applications Administrator to support enterprise business applications, user access, application administration, and day-to-day technical issues. The ideal candidate will have approximately 2 year of experience supporting business applications or SaaS platforms, with strong troubleshooting, customer service, and communication skills.
This role combines application support, user access administration, help desk functions, and entry-level systems administration, with opportunities to grow into advanced enterprise application management and IT operations.
Provide day-to-day support and administration for enterprise business applications and SaaS platforms.
Manage user onboarding and offboarding, including application accounts, roles, permissions, and access requests.
Administer user access through Active Directory / Microsoft Entra ID and support identity and access management processes.
Troubleshoot and resolve application issues, access problems, and user-reported incidents.
Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
Coordinate with vendors, application owners, and internal IT teams to resolve technical issues.
Support application updates, upgrades, testing, and basic release activities.
Maintain accurate application, access, troubleshooting, and support documentation.
Assist with compliance, security, audit, and access review activities.
Provide responsive and professional end-user support and customer service.
Identify recurring issues and recommend improvements to application support and operational processes.
Approximately 1 year of experience in application support, SaaS administration, IT help desk, or systems administration.
Experience supporting business applications and resolving software-related issues.
Knowledge of user provisioning, access management, and permissions administration.
Experience with Active Directory and/or Microsoft Entra ID.
Experience working with ITSM/ticketing systems, such as ServiceNow or Jira.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent customer service and end-user support skills.
Strong written and verbal communication skills.
Ability to document issues, solutions, procedures, and support activities.
Ability to work effectively with employees, IT teams, vendors, and application stakeholders.
Experience with enterprise applications such as Salesforce, SAP, Workday, or Atlassian products.
Understanding of Single Sign-On (SSO) and identity management concepts.
Exposure to application testing, software updates, and release management.
Experience supporting compliance, audits, access reviews, or security-related activities.
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